below is a list of frequently asked questions. if you're still looking for answers, please contact support@siberiahills.eu
1. When can I expect my order to arrive?
Siberia ships within 3-5 business days. On holidays and during periods of high volume, delays may occer. After an order has been shipped, you should receive a tracking number in your email. Most domestic orders arrive in a few business days. International orders can take up to 2-4 weeks
2. Do you ship worldwide?
Siberia ships worldwide. Siberia is not responsible for the payment of customs or vat fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any customs and vat fees that may occur.
3. I entered the wrong address or contact information.
Please email us at support@siberiahills.eu, please include the order number and updated shipping address. If your package has already shipped, please contact the shipping provider to update the shipping address. If the package is returned to our distribution center, please email us for reshipment.
4. How can I contact you?
You can contact us at any time at support@siberiahills.eu
5. Can I cancel my order?
All sales are final, please reach out to support@siberiahills.eu for any questions.